Finance Complaints

Step-by-step complaints procedure

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.

We want to:

 

How & where to complain

If you are not satisfied with any aspect of our service or products you can tell us in the following ways:

In person – call into our office at Bunny Ng11 6Qj. We are open 09.00 – 17.00 Monday - Friday

In writing – write to us at our Bunny Office address your letter to Mr Darren Raithby

By telephone – call us on 0115 9849060 during our office hours and ask for Darren Raithby.

By emaildarren@finefinishfurniture.co.uk

 

How long will it take?

We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.

Please see timeframes below:

 

If we cannot resolve your complaint

If we are unable to resolve your complaint within 8 weeks, we will:

 

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown overleaf.

 

Financial Ombudsman Service

If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk

A few of our partners and suppliers

  • Second Nature
  • Sile stone
  • Abode taps
  • Villeroy & Boch sinks
  • Sensio Lighting
  • Zip Boiling taps
  • Kindred Fitted Bedroom Furniture

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